Welcome to The Weston Group Emergency Service Center
New -- SMS Text SOS Ticket Initiation 713 777 3757 (Creates an emergency ticket for immediate assistance). -- Use if you are unhappy with a situation.
Contact the Weston Help Desk - 713 777 3757
Please call the Help Desk for the most immediate assistance. The Help Desk operates from 7:30 AM to 5:30 PM Monday through Friday. The rest of the time, calls roll to our service and are responded to as quickly as possible. The standard for outside operational hours is 4 hours response, but it is typically under 30 minutes for a response.
View / Create Tickets
The Client Ticket Portal allows clients who have previously been provided credentials by The Weston Group to view your open tickets or create new cases. Tickets are worked in order they come in. For urgent issues, it is recommended you call instead or in addition to creating your ticket.Clicking the link below will take you to the Autotask portal.
Access Ticket PortaleMail Support
Clicking the link below will prompt you to send an email to support (at) weston.com. eMails are posted into our ticketing system and will be triaged by our team. You will receive an email confirmation with your ticket number. Please include the best method of reaching you when using this feature. For urgent issues, it is recommended you call instead or in addition to email.
Send Support EmailRemote Support
Remote support allows Weston technicians to work on systems across town or across the world. Often, you will be directed to this page by a technician. If you have not been directed here, please call the Help Desk for support. Clicking below will take you to our portal for remote support.
Get Remote Support
Access the CEO Hotline
Do you have an urgent unsolved problem?
The CEO hotline is a form that allows feedback to the office of the CEO, Mr. Wes Spears. Each entry is reviewed by the CEO's office for immediate triage and assistance.